We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@atlasstudioshq.com. Returns must be sent to the following address:
Atlas Studio
Atlas Studio LLC
118 S Sheridan Ave
Sheridan, WY 82801
United States
Phone: 8452531133
If your return is accepted, we will provide you with return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can always contact us at support@atlasstudioshq.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, plants, or flowers)
- Custom or personalized products (such as specially made items)
- Personal care goods (such as grooming or hygiene products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The quickest way to receive the item you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard policy, the item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging—and you must provide proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@atlasstudioshq.com.