About Atlas Studio

What does Atlas Studio sell?

Atlas Studio specializes in pet-care products, including fur removal tools, feeding and watering accessories, pet grooming tools, and electric grooming devices. We focus on practical, easy-to-use products that help make caring for your pets more convenient and comfortable.

Where is Atlas Studio based?

Atlas Studio is operated by Atlas Studio LLC, located at 118 S Sheridan Ave, Sheridan, WY 82801, United States.

How can I contact customer service?

You can contact us by email at support@atlasstudioshq.com or by phone at 8452531133. We aim to respond to inquiries as quickly as possible during business days.

Orders and Payments

How do I place an order?

You can place an order by adding items to your cart and completing checkout through our online store. Make sure your shipping address, contact details, and payment information are accurate before submitting your order.

What payment methods do you accept?

We accept commonly used electronic payment methods such as major debit and credit cards and other secure online payment options, depending on your region. All payment details are processed over secure connections.

Can I change or cancel my order after placing it?

Orders are usually processed quickly. If you need to change or cancel your order, please contact us immediately with your order number. Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your order details. Once your order is shipped, a separate shipping confirmation email will be sent, usually including tracking information if available.

Shipping and Delivery

How long does it take to process my order?

Most orders are processed within 1 to 3 business days after payment is confirmed, excluding weekends and public holidays. You will receive a shipping confirmation once your order has been dispatched.

What are the estimated delivery times?

Delivery times vary depending on your location:

• United States: usually within approximately 7 business days after dispatch.
• Europe: usually within approximately 15 business days after dispatch.
• Other international destinations: delivery times depend on the destination and local carriers.

Do you offer international shipping?

Yes. We ship to many countries worldwide. Shipping costs and delivery time will depend on the destination and will be shown at checkout where available. Some locations may require additional processing time.

Will I be charged customs duties or taxes?

International orders may be subject to import duties, taxes, or VAT imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information before placing an order.

How can I track my order?

Once your order is shipped, we will send you an email with tracking information if a tracking service is available for your shipment. Please allow up to 48 hours for tracking updates to appear on the carrier’s system.

What if my order is delayed or lost?

Occasionally, delays may occur due to customs checks, extreme weather, or carrier issues. If your shipment appears significantly delayed or you believe it may be lost, please contact us with your order number so we can assist you in investigating the situation with the carrier.

Returns and Refunds

What is your return policy?

We generally offer a 30-day return window starting from the date you receive your order, provided items are unused, in their original condition, and in their original packaging with all tags attached. Please refer to our detailed Return and Refund Policy for full conditions and instructions.

How do I start a return?

To request a return, please contact us at support@atlasstudioshq.com with your order number, the item you wish to return, and the reason for the return. If your request is approved, we will provide you with return instructions and any applicable return address details.

Are there any items that cannot be returned?

Certain products may not be eligible for return, such as:

• Personal care items that come into direct contact with the pet’s skin, fur, or mouth once opened or used.
• Customized or specially made products.
• Items marked as final sale.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

When will I receive my refund?

Once we have received and inspected your returned item, we will notify you whether your refund is approved. Approved refunds are usually processed back to your original payment method within a certain number of business days. Your bank or payment provider may require additional time to post the refund to your account.

Products and Usage

Are Atlas Studio products suitable for all pets?

Our products are designed mainly for common household pets such as dogs and cats. However, suitability may vary based on the pet’s size, breed, coat type, age, and health condition. Always check product descriptions and instructions before use and consult a veterinarian if you have any concerns.

How should I use fur removal tools?

For fur removal tools, gently brush or roll the tool over your pet’s coat or on surfaces where fur has accumulated, following the product instructions. Avoid applying excessive pressure, and do not use on irritated or injured skin. Stop use if your pet shows signs of discomfort.

How do I safely use electric grooming devices?

Always read the user manual before using electric grooming devices. Keep the cord and device away from water and moisture, do not use if the plug or cord appears damaged, and switch off and unplug the device when not in use. Start grooming slowly to help your pet get used to the sound and vibration. Never leave the device unattended while it is switched on.

Are feeding and watering products safe for food contact?

Our feeding and watering products are selected with pet safety in mind. Always wash new bowls, bottles, or feeders before first use, and clean them regularly according to the product instructions. Inspect items regularly for cracks or heavy wear and replace them if damaged.

How do I clean and maintain grooming tools?

Most grooming tools should be cleaned after each use to remove hair, dirt, and dander. For non-electric tools, you can usually rinse with mild soap and water and dry thoroughly. For electric tools, follow the cleaning instructions provided, and never submerge the motor or plug in water. Proper maintenance helps prolong product life.

Pet Safety and Care

How can I ensure my pet is comfortable during grooming?

Introduce new tools gradually. Let your pet sniff and see the product before using it, and use calm and gentle movements. Offer praise and treats to create a positive association. If your pet is very anxious, consider shorter sessions or consulting a professional groomer.

Do you provide veterinary advice?

No. Atlas Studio does not provide medical or veterinary advice. Our content and product descriptions are for general information only. For any health-related questions or concerns about your pet, please contact a licensed veterinarian.

Account, Technical, and Other Questions

Do I need an account to place an order?

You may be able to place an order as a guest or by creating an account, depending on the options available at checkout. Creating an account can make it easier to view your order history and save your details for future purchases.

I am not receiving emails. What should I do?

If you are not receiving order confirmations or updates, please check your spam or junk email folder and ensure that you entered your email address correctly. You may also add our email address, support@atlasstudioshq.com, to your contact list. If the issue continues, contact us for assistance.

Do you offer wholesale or bulk orders?

If you are interested in larger or repeated orders, please contact us directly with details about the products and quantities you are interested in. We will review your request and let you know what options are available.

How often do you update your products?

We regularly review and update our product range based on customer feedback, product performance, and availability. New items may be added and older items may be discontinued from time to time without prior notice.

Still Need Help?

If your question is not answered on this page, please reach out to us. Our team will do its best to provide you with clear and timely assistance.